Shipping Policy

Last updated: September 29th, 2026

Eluma Lighting currently ships orders to eligible addresses within the United States.

Order Processing

Orders are typically processed within 1–4 business days after payment has been successfully confirmed.

Processing time is the period required to prepare, verify, and hand your order to the carrier. Weekends and public holidays are not counted as business days.

Estimated Delivery Time

After an order has been processed and dispatched, estimated transit time is generally:

6–10 business days

This means most orders are expected to arrive within approximately:

7–14 business days from the date the order is placed.

These are estimated delivery times rather than guaranteed delivery dates.

Occasional delays may occur because of carrier disruption, severe weather, high seasonal demand, customs processing, incorrect delivery information, or other circumstances outside our reasonable control.

Shipping Costs

For eligible United States orders:

• All orders: Free standard shipping
• No minimum order value or minimum number of products is required

Free standard shipping applies automatically to all eligible United States orders.

Customers will not be charged undisclosed mandatory shipping fees after an order has been placed.

Order Tracking

Where tracking is available, customers will receive tracking information after the order has been dispatched.

Tracking information may require a short period after dispatch before the carrier begins displaying movement or delivery estimates.

Fulfilment Locations

Eluma Lighting operates from the United Kingdom and serves customers in the United States.

Products may be stored and dispatched from third-party fulfilment facilities or supplier warehouses in different regions or countries depending on product availability.

As a result, products within the same order may occasionally be dispatched separately and arrive in more than one parcel.

Using third-party fulfilment partners does not change Eluma Lighting's responsibility for the order or customer support.

Multiple-Item Orders

Where an order contains several products, items may be fulfilled from different locations.

You may therefore:

• Receive separate tracking numbers.
• Receive parcels on different days.
• Receive part of an order before the remaining items.

There is no additional charge solely because an order is split into multiple parcels unless a charge was clearly disclosed during checkout before purchase.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please check your shipping details carefully before submitting your order.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address where the order has not already been processed or dispatched, but changes cannot be guaranteed after fulfilment has begun.

Delayed Orders

If your order has not arrived within the expected delivery period, please contact Eluma Lighting using the contact information available on our website.

We will review the tracking information and, where appropriate, contact the carrier or fulfilment partner to investigate.

A temporary tracking delay does not necessarily mean that a parcel has been lost.

Lost Packages

If tracking or a carrier investigation confirms that a parcel has been lost in transit, please contact us.

Where appropriate, we will provide a replacement or refund depending on the circumstances and product availability.

Damaged Deliveries

If an item arrives damaged, please contact us as soon as possible and provide your order number together with photographs showing the damage.

Confirmed damaged, defective, or incorrect items are handled in accordance with our Return and Refund Policy.

Customs, Duties and Taxes

Any taxes or charges collected directly by Eluma Lighting will be clearly displayed during checkout.

Where an unexpected import charge or customs issue applies to an order, please contact us before making any additional payment if you are unsure whether the charge is legitimate.

We will never intentionally advertise a delivery price while hiding a mandatory shipping charge that we know the customer must pay in order to receive the order.

Shipping Restrictions

We currently ship to eligible addresses within the United States.

We do not currently advertise standard delivery to countries outside the United States unless expressly stated otherwise on the website.

Certain products may be subject to additional carrier, size, weight, or location restrictions. Any material restriction will be disclosed where applicable.

Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact Eluma Lighting using the contact information provided on our website.